Ember Shores Guest Services

  • Text: +1-561-247-3339
  • Hours: 8AM – 12AM
  • Days: Tuesday, November 29th – Monday, December 5th

AMSTAR Airport Shuttles

Airport Shuttle Information

When you are exiting the Cancun Airport, look for AMSTAR employees holding Ember Shores signs. You can find them past the indoor taxi stands and located just outside the main exit doors.

LUGGAGE: Before storing your luggage under the shuttle, please grab your passport and any essential items. Your bags will be checked separately when you arrive at your resort, and you will need your passport for the resort check-in.

Extended Nights Early Check-In

If you purchased extended nights and will be checking in Tuesday, November 29th or Wednesday, November 30th, you will check in directly at the main lobby check-in desk at your resort. You must have your passport with you to check-in.

If you are checking in on Thursday, December 1st, you will check-in at the Convention Hall at the Paradisus or in the Ballroom at the Fiesta Americana.

Each resort will require a credit card from the first person checking into the room for incidental charges and will place a $200 hold.

Check-in starts at 8am and resort rooms will be available starting at 3pm daily.

You must have your passport with you to check-in.

At check in, you will receive a welcome packet including your Ember Shores festival wristband, Paradisus or Fiesta Americana all-inclusive wristband, a festival info packet and more. Both wristbands must be worn at all times.

Each guest must check-in individually. It is OK if room occupants arrive separately.

Resort rooms are available as they are cleaned by the resort staff. If you arrive early in the day and your room is not ready, please return to your resort’s check-in desk around 3pm to check again. In the meantime, the resort will hold your bags while you enjoy the property.

Please note: Fiesta Americana guests arriving early will not be permitted on the Paradisus property until Friday at 8am. Paradisus guests arriving early will not be permitted on the Fiesta Americana property until Friday at 8am.

Friday Check-In Information

If you are checking in Friday, December 2nd, you will check-in at the Convention Hall at the Paradisus or in the Ballroom at the Fiesta Americana.

Check-in starts at 8am and resort rooms will be available starting at 3pm.

Each resort will require a credit card from the first person checking into the room for incidental charges and will place a $200 hold.

You must have your passport with you to check-in.

At check in, you will receive a welcome packet including your Ember Shores festival wristband, Paradisus or Fiesta Americana all-inclusive wristband, a festival info packet and more. Both wristbands must be worn at all times.

Each guest must check-in individually. It is okay if room occupants arrive separately.

Resort rooms are available as they are cleaned by the resort staff. If you arrive early in the day and your room is not ready, please return to your resort’s check-in desk around 3pm to check again. In the meantime, the resort will hold your bags, and you will be free to explore the property and enjoy all-inclusive food and drink as you wait for your room to be ready.