Familiarize yourself with this important information before you go.
We’re excited to announce ILLENIUM’s second destination event! Ember Shores is a place for connection. Where Illenials from all over the world can come together and share their love for each other and the artists they admire.
This three-day destination experience at the all-inclusive four-diamond Paradisus & Fiesta Americana Resorts in Cancun, Mexico will feature three unique sets from ILLENIUM, multiple stages, and a curated lineup catered specifically for Illenials. There will be no shortage of non-stop fun and relaxation.
The lead booker/buyer is responsible for the guest names on the rooming list and is solely responsible for making any changes to the list. The only people allowed to stay in your room and attend the festival must be on your rooming list, no exceptions.
For guests who check out with a SWF deposit or a full purchase, you will receive a link to fill out the Ember Shores rooming form in your confirmation email.
For those guests on payment plans, please fill out this form directly.
Rooming List Deadlines
All guest names are required to be submitted by Monday, October 10, 2023.
If you are not able to locate your confirmation email with the link or have any questions, please submit your inquiry via the contact form below.
Festival & Hotel Check-In
The official festival check-in starts at 8:00 AM Friday, December 8th , 2023. Official Festival check-out is 12:00 PM Monday, December 11th, 2023.
You must have your passport with you to check-in.
At check-in, you will receive a welcome packet including your festival wristband, Paradisus or Fiesta Americana all-inclusive wristband, a festival info packet and more. Both wristbands must be worn at all times.
Each guest must check in with the festival and hotel. It’s ok if you do not arrive together, but we do suggest groups arrive & check-in together whenever possible.
Each resort will require a credit card from the first person checking into the room for incidental charges and will place a $200 hold.
Please note: Fiesta Americana guests arriving early that day will not be permitted on the Paradisus property until Friday at 8 AM. Paradisus guests arriving early that day will not be permitted on the Fiesta Americana property until Friday at 8 AM.
Off-site excursions and on-site resort activities will be offered to all patrons, including catamaran expeditions, scuba diving, rappelling, and many other activities.
Schedules and more details will be shared soon.
Make the most of your time at the event with a quick peek at the general festival guidelines. Become familiar with what you can and cannot bring along, ensure you have the proper identification, and prepare accordingly.
Ember Shores is open to fans who are ages 18 and above. Attendees will be required to show a valid passport or government-issued ID.
The Ember Shores Main Stage is located on the beach!
Late-night shows will be held at the Nexus Stage in the atrium inside Paradisus.
Ember Shores will be providing free shuttle service to and from the Airport! Shuttles will run periodically starting Tuesday, December 5th, and continuing through Wednesday, December 13th.
Paradisus & Fiesta Americana are located in the heart of the Hotel Zone in Cancun, Mexico. The Fiesta Americana is located on the south end of the Paradisus Cancun resort with a direct path between the hotels.
Paradisus: Blvd. Kukulcan km 16.5, Zona Hotelera, 77500 Cancun, Q.R., Mexico
Fiesta Americana: Blvd. Kukulcan km 16.5, Zona Hotelera, 77500 Cancun, Q.R., Mexico
Many event attendees will choose to extend their vacation.
Arrive a day early to settle in, get familiar with the property, and prepare for the party. Stay a day late to relax, recover, and revisit your favorite moments from the Festival.
Extended nights are highly recommended, as they grant access to a number of perks including:
- Faster check-in and shorter lines.
- A full night sleep before music begins Friday.
- An extra day of all inclusive food, drink and resort experience.
- First dibs on restaurant and spa reservations.
- First access to the official merch booth located at the Paradisus.
Extended nights that are not booked through the festival cannot be linked to other reservations, and guests will need to check out & check back in on the official festival start date if extended nights are booked elsewhere. Ember Shores can not guarantee airport shuttles for guests who have booked their extended nights through the hotels directly as we schedule shuttles based on festival reservations only.
Cancellation & Rescheduling
All sales for Ember Shores are final.
In the unlikely event that Ember Shores is canceled, purchasers will be issued a full refund within 7 days.
In the unlikely event that Ember Shores is rescheduled, purchased tickets will be honored for the new dates. If you are unable to attend in the new timeframe, you will be issued a refund for your ticket.
Name Changes & Transfers
The lead booker/buyer is responsible for the guest names on the rooming list and is solely responsible for making any changes to the room.
If you would like to make changes to the rooming form after you have submitted your list, please submit your inquiry via the contact form below.
All guest names are required to be submitted by Monday, October 10, 2023.
If you purchased a room on or after the week of October 10th, you have a one-week grace period to submit names via the contact form below.
If you would like to transfer ownership of your room, please submit your inquiry via the contact form below.
Ember Shores is likely to sell out. However, there will always be some unexpected occurrences that will open space back up.
Be sure to sign up for email and SMS alerts to receive notifications!
Ember Shores is offering a selection of all-inclusive packages at the Paradisus and Fiesta Americana. Together, those hotels will comprise the festival site.
Both hotels are approximately a one-minute walk on the beach apart, and there is direct access between the two resorts.
You may purchase packages for another individual, just be sure to list the correct names on the purchased package and that the individual is at least 18 years of age.
Only Ember Shores attendees will be allowed on the property at the Paradisus, Fiesta Americana, and festival site.
Food & Drink
Please note – you can only eat at the resort you are staying at.
Reservations will be necessary for all specialty restaurants in advance to guarantee availability and your preferred seating times.
Reservations can only be made in person, onsite at the resorts.
If you are arriving early at the festival, you can make your reservations for your whole stay when you arrive. Reservations are available on a first-come, first-serve basis. Ember Shores guests who extend their stay to arrive early have the first chance at restaurant reservations.
At both the Paradisus and Fiesta Americana, there are reservation-only restaurants, walk-in restaurants, and walk-in buffets.
Few things are necessary to enjoy the show, but there are a couple of items that you shouldn’t leave home without. When in doubt, please take a moment to reference our guide covering everything you can and cannot bring past the front gates.
If at any time an acceptable item is deemed harmful to other patrons, it may be confiscated and retrieved after the event.
- OK Dust and Surgical Masks.
- OK Disinfectant Gel and Wipes.
- OK Reusable Aluminum Water Bottles (Arrive empty).
- OK Hydration Backpacks, Camelbaks, Bota, etc. Bladder must be removable, transparent and subject to inspection. (Arrive empty).
- OK Glowsticks, Flow-wands, Batons, or Orbs.
- OK Orbits, Flowlights, Poi, or Pixel Whips.
- OK Hula Hoops (Including LED).
- OK Handheld Camera Devices (GoPro, Digital Phone, Point-and-Shoot Cameras, Disposable Cameras)
- OK Binoculars.
- OK Selfie Sticks.
- OK Mobile Phones.
- OK Portable Battery Chargers.
- OK Lighters.
- OK Earplugs.
- OK Sunglasses, Kaleidoscope Glasses, and Goggles.
- OK Hats.
- OK Ponchos.
- OK Glowing/Illuminated Costumes or Jewelry.
- OK Lip Liner, Lip Gloss, Lipstick, Sealed Chapstick.
- OK Plastic Tarps and Blankets.
- OK Fatheads and Posters.
- OK Flags, Decorated Pool Noodles, and Totems that DO NOT contain metal pieces, sharpened elements, or are capable of being pounded into the ground or hurting others. Totem Guidelines: Maximum height 10 feet, made from a lightweight material (foam, PVC, etc.). Poles must be no thicker than one inch in diameter and cannot contain solid metal pieces. Decorated pool noodles recommended. Any item deemed dangerous, promoting illegal activity, or hate speech will not be permitted. Totems are subject to inspection.
Illegal substances are prohibited and strongly discouraged at Ember Shores.
- NO Animals (except service animals).
- NO Laser Pointers.
- NO Spray Paint.
- NO Large Chains.
- NO Tactical Gear.
- NO Fireworks, Flammable Products, Projectiles, or Explosives.
- NO Weapons of any Kind (Including Pocket Knives, Pepper Spray, etc).
- NO Professional Recording Equipment – Photo, Video, or Audio (Including Detachable Lenses, Tripods, Big Zooms, etc).
- NO Vending Without Permit.
- NO Drones or Unmanned Aerial Vehicles (UAVs).
- NO Bicycles, Scooters, Go Carts, Skate Boards, Hoverboards.
- NO Open Fires or Grills.
- NO Items deemed as posing a threat to the safe enjoyment of the concert by management.
Frequently Asked Questions
Is airfare included in package pricing?
Airfare is not included in the price of your package.
How do I add or change guest names for our room?
Lead bookers can add names to their reservation via the Ember Shores rooming form attached in your See Tickets confirmation email. Guest names can be added to your reservation by the lead booker only. For changes after filling out your rooming form, please submit your inquiry via the contact form below.
Can I purchase an Ember Shores ticket and stay at another hotel? Will day passes be offered?
Ember Shores festival passes are available only to patrons of the Paradisus and Fiesta Americana. Day passes will not be available for the festival.
Can we purchase more than one room on a card? Can we use multiple cards for one room?
A maximum of two rooms per credit card can be purchased. At checkout, the purchaser can opt to have links sent to the other members of their party, who then pay their portion of the cost.
Can I attend the event without a hotel package?
Sorry, but you may only attend the event if you purchase a hotel package.
What is the maximum number of packages I can buy?
Each individual may purchase a maximum of two packages.
When is check-in and check-out?
Hotel check-in begins at 3:00 PM and check out time is 12:00 PM. Early arrivals will be accommodated based on availability. If you arrive early, the resort can hold onto your luggage, and you can enjoy the pool and all of the other great amenities.
Can we change or transfer names on the room?
Name changes and package transfers are possible on packages and we are ready to assist you. Please submit your inquiry via the contact form below.
What if a group member is unable to attend the event?
All Ember Shores sales are final. However, packages and wristbands can be transferred on fully paid packages. For additional questions, please reach out via the contact form below.
Documentation (Passports / I.D.’s)
If you are not a Mexico resident, a valid passport will be required to enter the country. You will also need a valid I.D. to check-in to the hotel and obtain your credentials.
Wifi is free and provided by the resorts.
The resorts use U.S. outlet format, no converters necessary.
Laundry is available for a small fee, and is provided by the resorts.
The resorts accept U.S. currency.
It is recommended to contact your phone provider before traveling to get a temporary international plan. This will avoid the risk of long-distance fees.
We are dedicated to providing an accessible festival experience to all fans. Ember Shores will feature an array of accessible features, including ADA-accessible rooms, ADA viewing areas, and shuttles between resorts. Some or all ADA accommodations will be provided based on need and availability.
Have a question? Contact us anytime with a quick message.