The lead booker/buyer is responsible for the guest names on the rooming list and is solely responsible for making any changes to the list. The only people allowed to stay in your room and attend the festival must be on your rooming list, no exceptions.

For guests who check out with a SWF deposit or a full purchase, you will receive a link to fill out the Ember Shores rooming form in your confirmation email.

For those guests on payment plans, please fill out this form directly.

All guest names are required to be submitted by Monday, October 10, 2023.

If you are not able to locate your confirmation email with the link or have any questions, please submit your inquiry via the contact form below.

The official festival check-in starts at 8:00 AM Friday, December 8th , 2023. Official Festival check-out is 12:00 PM Monday, December 11th, 2023.
You must have your passport with you to check-in.

At check-in, you will receive a welcome packet including your festival wristband, Paradisus or Fiesta Americana all-inclusive wristband, a festival info packet and more. Both wristbands must be worn at all times.

Each guest must check in with the festival and hotel. It’s ok if you do not arrive together, but we do suggest groups arrive & check-in together whenever possible.
Each resort will require a credit card from the first person checking into the room for incidental charges and will place a $200 hold.

Please note: Fiesta Americana guests arriving early that day will not be permitted on the Paradisus property until Friday at 8 AM. Paradisus guests arriving early that day will not be permitted on the Fiesta Americana property until Friday at 8 AM.

Off-site excursions and on-site resort activities will be offered to all patrons, including catamaran expeditions, scuba diving, rappelling, and many other activities.

Schedules and more details will be shared soon.

Make the most of your time at the event with a quick peek at the general festival guidelines. Become familiar with what you can and cannot bring along, ensure you have the proper identification, and prepare accordingly.

Ember Shores is open to fans who are ages 18 and above. Attendees will be required to show a valid passport or government-issued ID.

The Ember Shores Main Stage is located on the beach!

Late-night shows will be held at the Nexus Stage in the atrium inside Paradisus.

Ember Shores will be providing free shuttle service to and from the Airport! Shuttles will run periodically starting Tuesday, December 5th, and continuing through Wednesday, December 13th.

Paradisus & Fiesta Americana are located in the heart of the Hotel Zone in Cancun, Mexico. The Fiesta Americana is located on the south end of the Paradisus Cancun resort with a direct path between the hotels.

Paradisus: Blvd. Kukulcan km 16.5, Zona Hotelera, 77500 Cancun, Q.R., Mexico

Fiesta Americana: Blvd. Kukulcan km 16.5, Zona Hotelera, 77500 Cancun, Q.R., Mexico

Many event attendees will choose to extend their vacation.

Arrive a day early to settle in, get familiar with the property, and prepare for the party. Stay a day late to relax, recover, and revisit your favorite moments from the Festival.

Extended nights are highly recommended, as they grant access to a number of perks including:

• Faster check-in and shorter lines.
• A full night sleep before music begins Friday.
• An extra day of all inclusive food, drink and resort experience.
• First dibs on restaurant and spa reservations.
• First access to the official merch booth located at the Paradisus.

Extended nights that are not booked through the festival cannot be linked to other reservations, and guests will need to check out & check back in on the official festival start date if extended nights are booked elsewhere. Ember Shores can not guarantee airport shuttles for guests who have booked their extended nights through the hotels directly as we schedule shuttles based on festival reservations only.

All sales for Ember Shores are final.

In the unlikely event that Ember Shores is canceled, purchasers will be issued a full refund within 7 days.

In the unlikely event that Ember Shores is rescheduled, purchased tickets will be honored for the new dates. If you are unable to attend in the new timeframe, you will be issued a refund for your ticket.

The lead booker/buyer is responsible for the guest names on the rooming list and is solely responsible for making any changes to the room.

If you would like to make changes to the rooming form after you have submitted your list, please submit your inquiry via the contact form below.

All guest names are required to be submitted by Monday, October 10, 2023.

If you purchased a room on or after the week of October 10th, you have a one-week grace period to submit names via the contact form below.

If you would like to transfer ownership of your room, please submit your inquiry via the contact form below.

You may only attend the event if you purchase a hotel package.

Ember Shores is likely to sell out. However, there will always be some unexpected occurrences that will open space back up.

Be sure to sign up for email and SMS alerts to receive notifications!

Ember Shores is offering a selection of all-inclusive packages at the Paradisus and Fiesta Americana. Together, those hotels will comprise the festival site.

Both hotels are approximately a one-minute walk on the beach apart, and there is direct access between the two resorts.

You may purchase packages for another individual, just be sure to list the correct names on the purchased package and that the individual is at least 18 years of age.

Only Ember Shores attendees will be allowed on the property at the Paradisus, Fiesta Americana, and festival site.

Please note – you can only eat at the resort you are staying at.

Reservations will be necessary for all specialty restaurants in advance to guarantee availability and your preferred seating times.

Reservations can only be made in person, onsite at the resorts.

If you are arriving early at the festival, you can make your reservations for your whole stay when you arrive. Reservations are available on a first-come, first-serve basis. Ember Shores guests who extend their stay to arrive early have the first chance at restaurant reservations.

At both the Paradisus and Fiesta Americana, there are reservation-only restaurants, walk-in restaurants, and walk-in buffets.

Sponsorship packages for Ember Shores are tailored to the goals of the sponsor and can take many shapes. Inquiries can be submitted via the contact form below.

Ember Shores will have various curated vendors on site. Vendors looking to participate in Ember Shores may reach out via the contact form below.

Documentation (Passports / I.D.’s)
If you are not a Mexico resident, a valid passport will be required to enter the country. You will also need a valid I.D. to check-in to the hotel and obtain your credentials.

Wifi
Wifi is free and provided by the resorts.

Outlet Converters
The resorts use U.S. outlet format, no converters necessary.

Laundry
Laundry is available for a small fee, and is provided by the resorts.

U.S. Currency
The resorts accept U.S. currency.

Phone Plans
It is recommended to contact your phone provider before traveling to get a temporary international plan. This will avoid the risk of long-distance fees.

We are dedicated to providing an accessible festival experience to all fans. Ember Shores will feature an array of accessible features, including ADA-accessible rooms, ADA viewing areas, and shuttles between resorts. Some or all ADA accommodations will be provided based on need and availability.