Buy Package

Welcome

Relax in luxury, experience intimate performances from your favorite artists, and bring home lifelong memories.

Ember Shores

We proudly announce the return of Ember Shores, ILLENIUM's destination festival in Riviera Maya, Mexico! Ember Shores brings Illenials from around the world for the ultimate vacation & festival experience, November 20-22, 2026.

This one-of-a-kind event will take place over 3 days at the 5-star all-inclusive Barceló Riviera Maya Resort. It will feature intimate performances from ILLENIUM, a massive support lineup, multiple stages, and endless activities and tropical amenities for fans to enjoy.

Packages

Packages are available at our partner resort, Barceló Riviera Maya Resort, a luxurious all-inclusive escape nestled along the pristine beaches of the Mexican Caribbean.

Explore Packages

Excursions

All fans will be offered off-site excursions and on-site resort activities, including catamaran expeditions, snorkeling, rappelling, and many others.

Schedules and more details will be shared soon.

Resort Location

Barceló Riviera Maya Resort located in Riviera Maya, Mexico.

Address: Chetmal-Cancun Puerto Juárez Km. 266,3 Xpuha Q, 77750 Playa del Carmen, Q.R., Mexico.

Stages

Ember Shores will feature three stages located in different areas around the Riviera tower.

Food & Drink

All guests of Ember Shores will enjoy all-inclusive food & drinks!

Guests staying at the Riviera tower can access, eat, and drink at all six towers within the Barcelo complex.

Guests at Caribe and Beach can eat and drink everywhere except the Riviera and Palace towers.

Guests staying at the Palace can eat and drink everywhere, except the Riviera.

All guests can drink at the Riviera pool during the pool stage shows.

Sponsorship

Sponsorship packages for Ember Shores are tailored to the sponsor’s goals and can take many shapes. Inquiries can be submitted using the contact form below.

Vending

Ember Shores will have various curated vendors on site. Vendors looking to participate in Ember Shores may reach out using the contact form below.

Guidelines

Make the most of our time at the event with a quick peek at the general festival guidelines. Become familiar with what you can and cannot bring along, ensure you have the proper identification, and prepare accordingly.

Ages

Ember Shores is 18+.

Attendees will be required to show a valid passport or government-issued ID.

Packages & Tickets

The only way to experience Ember Shores is by purchasing your package through the event. Outside guests will not be permitted to attend the festival and only event attendees will be granted access to the stage, activities and other amenities.

Your hotel package is your ticket to the show!

Festival & Hotel Check-In

Official festival check-in starts at 8:00 AM on Friday, November 20th, 2025.

Official Festival check-out is 12:00 PM on Monday, November 23rd, 2025.

You must have your passport with you to check in.

At check-in, you will receive a welcome packet including your festival wristband, Barceló Riviera Maya Resort's all-inclusive wristband, a festival info packet, and more. Both wristbands must be worn at all times.

Each guest must check in with the festival and hotel. It’s OK if you do not arrive together, but we do suggest groups arrive & check in together whenever possible.

Resort rooms are available as the resort staff cleans them. If you arrive early in the day and your room is not ready, the festival staff will take your contact information and text you once it is ready. In the meantime, the resort will hold your bags, and you will be free to explore the property and enjoy all-inclusive food and drink while waiting for your room to be ready.

Each resort will require a credit card from the first person checking into the room for incidental charges and place a $300 hold on it. This card must be a credit card; debit cards will not be accepted.

Guest Names & Rooming List

The lead booker/buyer is responsible for the guest names on the rooming list and for making any changes to it. The only people allowed to stay in your room and attend the festival must be on your list, with no exceptions.

All guests staying in your room will receive an all-inclusive resort wristband. This wristband is also the key to your room.

All guests must be submitted by Tuesday, October 6th. After that, the form will be locked, and a $150 late fee will be applied to any names submitted after that.

If you purchase a room on or after Tuesday, October 6th, you will have 1 week to submit names via this form; otherwise, a $150 late name change fee will be applied.

If you are unable to locate your confirmation email with the link or have any questions, please use the contact form below.

Name Changes

The lead booker/buyer is responsible for the guest names on the rooming list and for making any changes to the room.

If you would like to change the rooming form after submitting your list, please use the contact form below.

A $150 name change fee will be applied after Tuesday, October 6th. If you purchased a room on or after Tuesday, October 6th, you have a one-week grace period to submit names via the contact form below.

For your safety, it's recommended that you already know everybody in your group personally before adding them to your room. Adding people to your room you've only met online is generally not a good idea.

Airport Pickup

Ember Shores will provide free shuttle service to and from the Cancun International Airport (CUN)! Shuttles will run periodically from Tuesday, November 17th, to Friday, November 20th, and will continue from Monday, November 23rd, to Thursday, November 26th.

If you have not purchased your extended nights directly through the festival, we cannot guarantee that a shuttle will be available for you.

Gifting Packages

You may purchase packages for another individual, just be sure to list the correct names on the purchased package and that the individual is at least 18 years of age.

Additional Nights

Many event attendees will choose to extend their vacation.

Arrive a day early to settle in, familiarize yourself with the property, and prepare for the party. Stay a day late to relax, recover, and revisit your favorite moments from the Festival.

Extended nights are highly recommended, as they grant access to many perks, including:

  • Faster check-in and shorter lines.
  • A full night's sleep before the music begins on Friday.
  • An extra day of all-inclusive food, drink, and resort experience.
  • First dibs on restaurant and spa reservations.
  • Early access to merch.

When you purchase your room, a link to purchase pre-festival and post-festival nights will be released shortly after the general on-sale.

Pre Nights:

  • If you purchase 3 pre-nights, your ticket will be good for the nights of November 17 - November 19.
  • If you purchase 2 pre-nights, your ticket will be good for the nights of November 18 and November 19.
  • If you purchase 1 pre-night, your ticket will be good for the night of November 19.

These nights, in addition to your existing reservation for November 20 - November 22, will be all-inclusive.

Post Nights:

  • If you purchase 3 post-nights, your ticket will be good for the nights of November 23 - November 25.
  • If you purchase 2 post-nights, your ticket will be good for the nights of November 23 and November 24.
  • If you purchase 1 post-night, your ticket will be good for the night of November 23.

These nights, in addition to your existing reservation for the nights of November 20 - November 22, will be all-inclusive.

Extended nights not booked through the festival cannot be linked to other reservations, and guests will need to check out and check back into a new room on the official festival start date.

Ember Shores can not guarantee airport shuttles for guests who have booked their extended nights directly through the resort, as we schedule shuttles based on festival reservations only. Buying your extensions through us is the only way to receive the same room for the entirety of your stay.

Restaurant Reservations

Reservations will be necessary for all specialty restaurants in advance to guarantee availability and your preferred seating times.

Reservations can only be made in person while onsite at the resorts.

If you are arriving early at the festival, you can make your reservations for your whole stay when you arrive. Reservations are available on a first-come, first-serve basis. Ember Shores guests who extend their stay to arrive early have the first chance at restaurant reservations.

At all sections of the Barceló Riviera Maya Resort, there are both reservation-only restaurants, and walk-in buffets.

Cancellation & Rescheduling

All sales for Ember Shores are final and non-refundable.

In the unlikely event that Ember Shores is canceled, purchasers will be issued a full refund.

If Ember Shores is rescheduled, purchased tickets will be honored for the new dates. If you cannot attend in the new timeframe, you will be issued a refund for your ticket.

Item Policy

Few things are necessary to enjoy the show, but there are a couple of items that you shouldn't leave home without. When in doubt, please take a moment to reference our guide covering everything you can and cannot bring.

Acceptable

  • Hand Sanitizer (Personal Sized Sealed/Unopened) and Baby Wipes (Sealed/Unopened)
  • Binoculars
  • Cameras (Non-Pro)
  • Cash for Tips
  • Chewing Gum/Mints
  • Chapstick and Lip Balm (Sealed/Unopened)
  • Cigarettes and Lighters (1 Pack of Cigarettes per Guest)
  • Ear Plugs
  • Eye Drops (Sealed/Unopened)
  • Feminine Hygiene Item (Sealed/Unopened)
  • Flip Flops or Sandals
  • GoPros & Flip Cams
  • Hand Sanitizer and Baby Wipes
  • Hair Ties
  • Hats
  • Insect Repellant
  • Makeup
  • Mobile Phones and Chargers
  • Poncho & Rain Jackets
  • Purses or Fanny Packs
  • Reusable Plastic Water Bottles
  • Reef Safe Sunscreen
  • Sunglasses
  • Towels And Light Blankets

Prohibited

  • NO Illegal Substances
  • NO Air Horns or Noisemakers
  • NO Audio Recording Devices
  • NO Balloons
  • NO Confetti
  • NO Bicycles, Skates, Scooters or Skateboards
  • NO Chairs or Furniture
  • NO Detachable Lens Cameras
  • NO Drones
  • NO Drugs or Drug Paraphernalia
  • NO Fireworks or Explosives or Sparklers
  • NO Flags or Totems (or anything else that might block someone's view)
  • NO Flyers, Samples, Giveaways or Promotional Items
  • NO Glass Containers
  • NO Hoverboards or Segways
  • NO Instruments (can be rented on site)
  • NO Jewelry with Spikes or Studs
  • NO Kites
  • NO Laser Pointers
  • NO Outside Food or Beverages
  • NO Pepper Spray or Mace
  • NO Pets or Other Animals
  • No Professional Cameras Or Cameras With Removable Lenses
  • NO Squirt Guns, Toy Guns, or anything else that resembles a weapon
  • NO Tripods
  • NO Tarps
  • NO Tents
  • NO Unauthorized Vending
  • NO Video Cameras
  • NO Wagons or Wagon Carts
  • NO Walkie Talkies
  • NO Weapons of Any Kind
  • NO Whistles

Travel Basics

Documentation (Passports / I.D.'s)
If you are not a resident of Mexico a valid passport will be required to enter the country. You will also need a valid I.D. to check-in to the hotel and obtain your credentials.

Wifi
Wifi is free and provided by the resorts and the local airport.

Outlet Converters
The resorts use U.S. outlet format, so no converters are necessary.

Laundry
Laundry is available for a small fee and is provided by the resorts.

U.S. Currency
The resorts accept U.S. currency.

Phone Plans
You should contact your phone provider before traveling to get a temporary international plan. This will avoid the risk of long-distance fees.

Frequently Asked Questions

Is airfare included in package pricing?
Airfare is not included in the price of your package.

Can I purchase an Ember Shores package and stay at another hotel? Will day passes be offered?
Ember Shores festival passes are available only to lead bookers and their rooming list. Day passes will not be available for the festival, and nobody will be allowed onto the property if they are not on a rooming list for a package.

Can I attend the event without a hotel package?
No, you may only attend the event if you purchase a hotel package through embershores.com and seetickets.us.

Can we purchase more than one room on a card?
A maximum of two rooms per credit card can be purchased.

When is check-in and check-out?
Hotel check-in begins at 3:00 PM, and check-out time is 12:00 PM. Early arrivals will be accommodated based on availability. If you arrive early, the resort can hold onto your luggage, and you can enjoy the pool and other great amenities.

Accessibility

An Inclusive Experience

We are dedicated to providing an accessible festival experience to all fans. Ember Shores will feature an array of accessible features, including ADA-accessible rooms and ADA viewing areas. Based on need and availability, some or all ADA accommodations will be provided.

Have A Question?

Contact us anytime using the form below.

This field is hidden when viewing the form

Inquiry

Name(Required)
Email(Required)