Health & Safety
Your health and safety remain our top priority, and we have worked closely with the venue and health officials to develop operating protocols with the goal of providing a safe and enjoyable experience. We highly recommend that you visit the health & safety page to familiarize yourself with the details of this policy.
No Cost COVID-19 Testing
Both the Marriott and Paradisus offer no-cost COVID-19 testing on-site as part of your re-entry requirement.
Tests can be scheduled onsite at either the Marriott or Paradisus. Resort testing centers will be experiencing high volume. We recommend scheduling your test at least 24 hours in advance, before the desired testing time. Additional details for testing will be provided on the official Ember Shores mobile app, which will be available in the Apple and Google stores on or before December 2nd.
Recommended Test Timing
- Vaccinated, if leaving Monday Dec 6, should test Friday / Saturday
- Unvaccinated, if leaving Monday Dec 6, must test Sunday
Airport Pickup and Drop-Off
All Ember Shores attendees will be provided free shuttle service to and from the Airport. Amstar will be providing transportation for all guests and this will also include those of you arriving prior to the festival on Friday and staying post festival through Wednesday.
Amstar representatives will be present in uniform holding Ember Shores signs outside at the airport. The location is outside past the indoor taxi stands. Amstar will also have a hospitality desk at Marriott and Paradisus on Friday, Saturday and Sunday, as well as a 24-hr helpline.
- Amstar 24-hour Help Line: USA & Canada: +1 800-895-3000 ask for Ember Shores direct line; Rest of the World: +52 998-109 63 83
- Ember Shores 24-hour Help Line: +1 561-247-3339
Food & Drink
Ember Shores is an All-Inclusive event. The all-inclusive offering only applies to restaurants and bars on the Paradisus resort property, but will be available to attendees at both the Paradisus and Marriott properties.
The Paradisus offers an incredible 10 restaurants and 7 bars on-site. Certain restaurants require reservations, which are on a first-come-first-serve basis.
A link to restaurant reservations will be emailed approximately one week prior to the event.
Ember Shores is all inclusive, and offers a variety of beer, wine, and spirits free of charge. Additionally, restaurants and bars offer upgrades to top shelf brands which are not included in all-inclusive alcohol pricing. Add on nights at the Paradisus are all-inclusive. However, add on nights at the Marriott are not all inclusive.
Food & Beverage Schedule
- Breakfast: 8:30 AM - 11:00 AM
- Lunch: 12:00 PM - 4:30 PM
- Dinner: 5:30 PM - 9:30 PM
- All bars open at 11:00 AM
- All bars close by 1:00am (some restaurant bars etc. close earlier)
Satellite food locations will be available 1:00 PM - 7:00 PM and located by the outdoor pool.
Late night snacks will also be available from 10:00 PM - 2:00 AM at Blue Agave restaurant and in the Central Atrium (next to the elevators).
Restaurants & Bars on Property
More information about the restaurants and bars can be found on the Paradisus Cancun website.
- Malva Food Bazaar
- Swim Up Bar
- Blue Agave Bar
- La Palapa Restaurant
- Fuego Restaurant
- Bana Restaurant
- Enso Restaurant
- Vento Restaurant
- Blue Agave Restaurant
- Toji Bar
- Avenue Bar
- Red Bar
- Sal Steak Cave (Not Included In All-inclusive)
Make sure you don’t miss a single set from your favorite artists by keeping up to date with the artist schedule for the Ember Stage, the Phoenix Stage, and the Ignite Stage!
Enjoy a full itinerary of activities at the Paradisus in Cancun, ranging from options at the beach or pool - and at nighttime! Whether it's art, yoga, trivia or exercise there's something for everyone. You can find the full schedule on the Ember Shores mobile app, on the Ember Shores website or posted in the hotel lobbies & throughout.
Ember Shores offers exciting, adventurous, and cultural off-site activities including trips to Tulum and Mexico's famous Cenotes, Catamaran expeditions, deep-sea fishing, horseback riding, and many more. Excursions are optional add ons and transportation to and from the resort is included. Check the Ember Shores mobile app for details.
Have a blast when you step into our official Ember Shores photo booth. Our next-generation photo booths offer the very best in interactive photo and video technology to share on your social media or with your friends.
Marriott and Paradisus have hotel wifi and you’ll be provided the necessary login information for the hotel in which you are staying.
Gear up with Official Ember Shores merchandise with a selection of t-shirts, accessories, collectibles, and posters. Please note, Ember Shores merch stand is cashless, and only accepts credit/debit cards.
Still have a question? Contact us anytime with a quick message.